At Organica Farm, we strive to provide high-quality grocery products and excellent customer service. If you are unsatisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:

  • The product received is damaged, defective, or expired.
  • The wrong item was delivered.
  • The product is missing from the order.
  • The return request is made within [Insert Days] days of delivery.

2. Non-Returnable Items

Certain products are non-returnable due to safety and hygiene concerns:

  • Fresh fruits and vegetables
  • Dairy products
  • Opened or used items
  • Products without original packaging

3. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Email us at organicafarmkanti@gmail.com with your order details, reason for return, and clear photos (if applicable).
  2. Our team will review your request within [Insert Timeframe] business days.
  3. If approved, we will arrange for a pickup or ask you to return the item.
  4. Once received and verified, we will process your refund or replacement.

4. Refund Processing

  • Refund Method: Refunds will be issued to the original payment method or as store credit.
  • Processing Time: Refunds may take [Insert Days] business days to reflect in your account.

5. Order Cancellation

  • Orders can be canceled before they are shipped.
  • Once shipped, cancellations will not be possible.

6. Contact Us

For any queries or assistance regarding returns and refunds, contact us at: Business Name: Organica Farm
Owner Name: Kumari Priyanka
Email: organicafarmkanti@gmail.com